We aim to ship orders the same business day but some orders may take up to 5 business days to ship. This time is subject to change due to the nature of production and heavy order volumes.

All orders are sent via a pre-paid, traceable and safe method of delivery. Shipping times are indicative of the date of dispatch and not the date of the order.

Shipping times and costs will vary depending on your delivery location and shipping method.

Important Note: Orders that contain items located in both our AU & UK warehouse may be split based on stock levels and your delivery location.

Delivery Address: 

To ensure successful delivery, customers are responsible for providing a safe and secure address where parcels can be delivered without risk of theft or damage. Once an order is marked as delivered by the carrier, the delivery is considered complete.

Mutimer is not liable for parcels that are lost, stolen, or damaged after delivery to the address provided. If your address is not secure, we strongly recommend:

• Using an address where someone will be present to receive the parcel

• Selecting an alternative address (workplace, family member, etc.)

• Using parcel lockers, PO boxes, or other secure delivery options available in your region

Please note: If a parcel is delivered to the address supplied by the customer and subsequently goes missing, we cannot offer refunds or replacements, as the parcel has been delivered.

If you believe your parcel was stolen, please see our FAQs page for information on what to do

AUSTRALIA 

Mutimer offers multiple shipping options within/ into Australia from our facilities in Australia and the UK, including a free option. 

We cover all import taxes and duties for customers in Australia

Delivery times will vary depending on the service that you choose.

Please refer to the table below to view the available shipping options and delivery times.